We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at support@housecomfortliving.com. Please note: Contact us via email for the return form.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For questions about returns, you can always contact us for any return question at support@housecomfortliving.com.
Returns
Accept returns for both defective and non-defective products
Stock exchanges
Accept exchanges
Product status
Only new
Window
30 days
Method
By mail
Return label
Included in the package, Free
Restocking costs
No costs
Refund processing time
7 days
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Customer Service Team
Phone: +1 347 314 8528
Email: support@housecomfortliving.com
Address: 3039 Bedford Ave, Brooklyn, New York 11210, United States